Terms of service

These terms govern your use of blue lemons (the “platform”) operated by Lemons Ltd (“we”, “us”), a company registered in England and Wales under company number 17355768. By using the platform you agree to them.

What we are

blue lemons is a marketplace that connects clients with experienced professionals (“contributors”) for paid, 1:1 advisory calls. We are not a party to the call itself; we provide the introduction, the booking infrastructure, and the payment rails.

Accounts

You must be 18 or over to create an account. Contributors must additionally have at least twenty-five years of relevant operating experience and pass our reference checks. You’re responsible for the security of your account; tell us straight away if you think someone else has used it.

Bookings and payment

When you request a call you agree to pay the contributor’s advertised rate plus any taxes once the time is confirmed. We collect payment by secure payment link, then send you a confirmation email and a calendar invite with a video call link.

We charge contributors a 15% platform fee on each completed booking. Clients pay no booking fee.

Cancelling or moving your call

Up to 48 hours before your call you can cancel for a full refund, or move it to another time.

Inside 48 hours the call cannot be cancelled, and the fee is owed to your expert. They have held that hour for you. You can ask to move the call once, and it is your expert’s decision whether they are able to. If they can, the call moves and nothing further is charged. If they cannot, the booking stands.

If your expert doesn’t show up, you get a full refund automatically. If the call happens but falls short of useful, email us within 48 hours and we’ll look into it with you.

The video call

Calls take place on the video link we provide. We do not record calls, and we hold no recording of what is said.

You may record a call only where your expert has clearly agreed beforehand, and the same applies to them. Any recording is confidential, is for that conversation only, and should be deleted once it is no longer needed. If a complaint is raised, we may ask whether either of you holds a recording. Sharing it is voluntary.

Conduct on calls

Calls are professional advisory conversations. Harassment, abuse, discriminatory language, attempts to recruit a contributor for unpaid follow-up work, or any unlawful conduct will result in the call being ended and your account suspended without refund. Contributors are free to end any call where this happens.

Advice, not regulated services

Our contributors share experience and judgment, not regulated professional services. Nothing said on a blue lemons call constitutes legal, medical, financial, or other professional advice as defined by relevant regulators. Use your own judgement and seek a qualified professional where appropriate.

Confidentiality

Contributors sign the expert agreement, which includes confidentiality obligations, when they join. The short brief you write before a call is only ever seen by the contributor you’re booking.

Your data

Your account, profile, and booking data are held in a database hosted in the European Union. Payments are handled by Stripe, so your card details never touch our servers. How we collect, store, and protect personal data is set out in our privacy policy, which forms part of these terms.

Hiring an expert directly

blue lemons handles paid advisory calls. If you would like more calls with an expert you met here, please book them through the platform, so the expert is paid through the same protected process and you keep the refund and support that come with it. After twelve months of engaging an expert through blue lemons, you can hire them directly for advisory work at no charge to either of you.

We do not offer projects, retainers or interim roles. If you and an expert agree to work together in a way we do not support, that is entirely between you. We charge nothing and take no part in it.

Our liability

To the extent permitted by law our liability for any claim arising from your use of the platform is limited to the fees you’ve paid us in the last 12 months. We don’t exclude liability for death, personal injury caused by negligence, or anything else that can’t lawfully be excluded.

Termination

You can close your account at any time. We can suspend or close an account if these terms are breached, with notice where possible. Closing your account doesn’t cancel pending bookings.

Governing law

These terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales.

Contact

Email us at hello@bluelemons.co.uk if anything is unclear.

Lemons Ltd, registered in England and Wales, company number 17355768. Registered office: Scots Smith Farm Office, Sodom Lane, Dauntsey, Wiltshire, SN15 4JA.